Different channels for different urgencies.
Community
Discord (placeholder)
Real-time chat with the team and other users. Best for "how do I" questions, design discussions, and tracking releases.
Invite link: TBD — check appmint.io/community for the current URL.
GitHub Discussions
Long-form Q&A archived for search. Better for "I'm running into X, here's what I tried" questions where the answer might help others.
github.com/appmint/discussions — placeholder URL.
GitHub Issues
For bug reports against the open repos:
- appengine — backend bugs
- appmint.io — docs bugs
- chat-client — chat widget bugs
- base-app — Next.js reference app bugs
Don't open issues for support questions — they get closed and pointed at Discord. Bug reports only: include reproduction steps, expected vs actual, AppEngine version, and any relevant logs.
[email protected]
General support. Best-effort response within 2 business days for free-tier users; faster for paid tiers.
Use this for:
- Account questions (billing, plan changes, org issues)
- Migration help
- Anything you can't share publicly
[email protected]
Security issues only. Don't open a public issue for vulnerabilities. The team triages within 24 hours.
PGP key available at appmint.io/security.
[email protected]
Enterprise sales, white-label deals, on-prem licenses, custom SLAs.
Paid support tiers
Plans above the free tier include:
| Plan | Response time | Channel |
|---|---|---|
| Pro | 1 business day | |
| Business | 4 business hours | Email + Slack Connect |
| Enterprise | 1 hour, 24/7 | Email + Slack + dedicated engineer |
Enterprise also includes:
- Architectural review sessions
- Migration assistance
- Custom feature prioritization
- Source code escrow
- Direct line to AppEngine maintainers
Contact [email protected] for the current plan menu.
Status page
Live status of the hosted platform: status.appmint.io — placeholder.
Subscribe to incident notifications via email or RSS. The status page is updated within 5 minutes of an incident being detected.
Office hours
For paid plans, weekly office hours with the engineering team. Drop by to ask architecture questions, demo what you're building, or get unblocked.
Schedule via the link in your account dashboard.
What we can't help with
- Custom code in your application (unless you have an enterprise plan with consulting hours).
- Performance tuning of your database queries beyond pointing at the obvious indexes.
- Anything that requires read access to your tenant's data unless you grant it in writing.
For paid consulting on any of the above, ask about the Professional Services menu — typically packaged as fixed-scope statements of work.